PREAMBLE
This Privacy Policy is published in compliance with:
* Section 43A of the Information Technology Act, 2000;
* Rule 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011;
* Rule 5 of the Consumer Protection (E-Commerce) Rules, 2020;
* The Consumer Protection Act, 2019; and
* Any other applicable Indian laws.
By using this Website, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.
INFORMATION COLLECTED
The Company collects the following personal information:
* Full Name
* Email Address
* Phone Number
* Shipping Address and Billing Address
* Payment Information (via secure third-party gateway)
* IP Address
* Device Identifiers and Browser Information
Sensitive personal information is not collected unless required by law or necessary to complete a transaction.
PURPOSE OF COLLECTION
The Company collects and processes personal data for:
* Fulfilling and delivering orders;
* Communicating with the User about order status and customer support;
* Sending legally compliant marketing communications (with opt-out);
* Conducting data analysis and Website improvements;
* Compliance with applicable legal and regulatory requirements.
DISCLOSURE OF INFORMATION
The Company does not sell or rent User information.
The Company may share User information with:
* Authorized logistics partners and couriers;
* Payment gateway providers to process payments;
* Professional service providers, strictly for Website support purposes;
* Government authorities as required by law.
All third-party processors are bound by contracts to ensure confidentiality and data protection compliance.
DATA SECURITY
The Company implements reasonable physical, electronic, and administrative security measures to safeguard User information.
The Company follows applicable standards under Rule 8 of the IT Rules, 2011.
No system can guarantee absolute security; the User shares information at their own risk.
DATA RETENTION
The Company retains personal information only as long as necessary for its business purposes or as required by law.
Upon expiry of the retention period, personal data will be deleted or anonymized.
USER RIGHTS
Users have the right to:
* Access their personal information;
* Request correction of inaccurate information;
* Withdraw consent or request deletion (subject to legal obligations).
Requests may be made by contacting the Grievance Officer.
COOKIES
The Website uses cookies and related technologies to improve the browsing experience.
Users may control cookie preferences via their browser settings.
AMENDMENTS
The Company reserves the right to amend this Privacy Policy at any time.
Continued use of the Website constitutes acceptance of any revised Privacy Policy.
GRIEVANCE OFFICER
Grievance Officer Name: Rakesh Vishwakarma
Email: Care@av.specialsupplies.in